How to Do SIM Swap on MTN: A Step-by-Step Guide
If you’re looking to change your SIM card while keeping the same number on MTN, you’re in the right place. A SIM swap is essential when your old SIM card gets lost, stolen, or damaged, or if you need to upgrade to a new SIM card for better services. In this guide, we’ll walk you through the process of doing a SIM swap on MTN, ensuring you can stay connected without any interruptions.
What Is a SIM Swap?
A SIM swap is the process of transferring your mobile number from your old SIM card to a new one. This is particularly useful when you need to replace your SIM card without changing your phone number. By doing a SIM swap, you can retain your contacts, messages, and other essential data associated with your mobile number.
Requirements for MTN SIM Swap
Before you start the SIM swap process, ensure you have the following:
- Your old SIM card (if it’s still functional)
- Your new MTN SIM card (which you will transfer your number to)
- Valid identification documents (such as your ID, passport, or driver’s license)
- A phone with an active internet connection (for online SIM swap)
Step-by-Step Guide to Doing a SIM Swap on MTN
1. Visit an MTN Store or Authorized Dealer
The most straightforward way to perform a SIM swap on MTN is by visiting an MTN store or an authorized dealer. Here’s what you’ll need to do:
- Take your identification documents with you.
- Inform the MTN staff that you want to do a SIM swap.
- Provide the required information, including your old SIM card details.
- The staff will assist you in transferring your number to the new SIM card.
- Once the process is completed, insert the new SIM card into your phone, and it should be activated within a few hours.
2. Use MTN’s Self-Service Option
If you prefer to do it yourself, MTN offers a self-service SIM swap option. Here’s how you can do it:
- Step 1: Insert the new MTN SIM card into your phone.
- Step 2: Dial the MTN SIM swap code, which is *135#, and follow the prompts.
- Step 3: Enter your old SIM card number and other required information.
- Step 4: You will receive a One-Time PIN (OTP) on your new SIM card.
- Step 5: Enter the OTP to verify the swap.
Your new SIM card will be activated shortly, and your old SIM card will be deactivated.
3. Online SIM Swap via MTN Website
MTN also allows you to do a SIM swap online. Follow these steps:
- Step 1: Visit the MTN website and log in to your MTN account.
- Step 2: Navigate to the SIM swap section.
- Step 3: Enter your old SIM card number and the new SIM card’s serial number.
- Step 4: Confirm your identity by entering the OTP sent to your phone.
- Step 5: Complete the process, and your new SIM card will be activated.
4. SIM Swap via MTN App
You can also use the MyMTN app to perform a SIM swap. Here’s how:
- Step 1: Download the MyMTN app from the Google Play Store or Apple App Store if you haven’t already.
- Step 2: Log in to your account.
- Step 3: Navigate to the SIM swap section.
- Step 4: Follow the prompts to enter the required details and verify your identity.
- Step 5: Complete the process, and your new SIM card will be activated shortly.
Important Tips for a Successful SIM Swap
- Keep your identification documents handy: You may need to verify your identity during the process.
- Ensure your old SIM card is active: If possible, keep your old SIM card active until the swap is complete.
- Contact MTN customer support: If you encounter any issues, don’t hesitate to contact MTN customer support for assistance.
Performing a SIM swap on MTN is a straightforward process that you can do via an MTN store, self-service, online, or through the MTN app. Make sure you follow the steps carefully to avoid any interruptions to your service. For more detailed information on SIM swaps, visit SIM Swap. You can also check out this MTN support guide for additional help.
By following this guide, you’ll be able to complete your MTN SIM swap without any hassles and continue using your mobile number seamlessly.
Leave a Reply